Contract
These terms of sale apply to all goods supplied by Pozzani Pure Water plc via www.uk-fridge-filters.co.uk is governed by the following terms and conditions; they do not affect your statutory rights.
Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order. The contract is subject to your right of cancellation (see condition 5).
We have the right to terminate the contract if the price of the contract is not received from you in cleared funds.

Products Goods and Description
We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on uk-fridge-filters.co.uk. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team on: 01507 608100 Every effort is made to ensure that prices shown on uk-fridge-filters.co.uk are accurate at the time of placing your order. If, by mistake, we have under priced an item we will contact you and offer you the following three options: 1. placing a new order at the correct price for those goods;
2. cancelling the whole of your order; or
3. Cancelling your order for the mis-priced goods and reconfirm your order for the correctly priced goods.
If you do not choose one of the 3 available options within 14 days, your order will be cancelled or the under priced item will be removed from your order. If any payment has been made by you, you will be credited back to your original payment method. The price of an item does not include the delivery charge, which will depend on the delivery method you choose.

Payment
Payment can be made by any of the options advertised on our website. Payment shall be due before delivery. If payment fails your order will be cancelled. Please be aware that if you are using Paypal as your payment method we reserve the right to not ship to unconfirmed addresses. There will be no delivery until clear funds have been received.

Delivery
Delivery will be made to the address specified when you complete your order. If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, Pozzani will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. By exercising you right to cancel you are required to return the goods to Pozzani. We make every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Pozzani will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, Pozzani will inform you of any delay as soon as possible.

Your right of cancellation
You have the right to cancel your contract with Pozzani at any time up to 10 days after you receive the goods, in line with The Distance Selling Regulations. Should you wish to cancel your contract after the goods have been delivered to you, you will be responsible for returning the goods to Pozzani at your own cost unless the goods are faulty or mis-described..

Refund policy
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 7 days to process.

Warranty
All new goods supplied by Pozzani have a 12 month warranty period from the date the goods are delivered, limited upon installation to the quoted lifespan or maximum volume of the product. This warranty does not affect your statutory rights as a consumer.

Products Damaged On Arrival
In the unlikely even of you receiving a damaged product you should notify us in writing, by email or via telephone within 7 days. The goods should be returned to us in line with our returns instructions. Once we have received the goods back at Pozzani we will test the product for the fault. If the fault is verified we will either: 1. Replace with the same item
2. Refund in line with our refund policy

Limitation of Liability
Pozzani will not be liable to you for any loss or damage in circumstances where: 1. There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
2. Such loss or damage is not a reasonably foreseeable result of any such breach;
3. Any increase in loss or damage resulting from breach by you of any term of this contract.


Data Protection
Pozzani will take all reasonable precautions to keep the details of your order and payment secure but unless Pozzani is negligent, we will not be liable for unauthorised access to information supplied by you.

Images
Product images are for illustrative purposes only and may differ from the actual product.

Governing Law and Jurisdiction
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.